We Manage ReviewsEvery Google review answered. In your voice. Without you lifting a finger.
A real person replies to your whole backlog, then every new review within 24 hours. Anything under 3 stars, we ring you first. You hand over manager access once and never think about it again.
- Written by a person, not AI-only
- No setup fee
- No card for the free week
- Cancel any time
Work was fine in the end but nobody told me they'd be two hours late. Would've been a five if someone had picked up the phone.
Illustration with an example business. Every real reply is checked by a person.
Customers read your replies before they ring you.
An unanswered review tells a stranger exactly how you'll treat them when something goes wrong. A good reply does the opposite, and everyone deciding between you and the place down the road reads it.
of consumers expect a business owner to respond to reviews.
are more likely to use a business that responds to all its reviews.
are put off by generic, templated replies. Copy-paste doesn't count.
look for reviews written in the last three months.
Source: BrightLocal Local Consumer Review Survey 2026 (survey of 1,002 US consumers, February 2026). We will add UK figures when a comparable UK survey is published.
Same review. Two very different businesses.
This is what a customer sees while they decide between you and a competitor.
"Work was fine in the end but nobody told me they'd be two hours late. Would've been a five if someone had just picked up the phone."
No reply. Still sitting there 14 months later.
"Work was fine in the end but nobody told me they'd be two hours late. Would've been a five if someone had just picked up the phone."
The second one doesn't just fix that customer. It shows everyone reading it what you're like to deal with when something goes wrong.
Three steps, and then you forget about it.
You give us manager access
Two minutes on your Google Business Profile. We never ask for your password, and you can remove us with two clicks.
We learn how you talk
One short conversation about your business and how you want customers spoken to. Formal, friendly, blunt: your call.
We clear the backlog, then keep up
Every review you've ever had gets answered. After that, new ones within 24 hours. No logins, no approvals, no app to check.
You'll never find out about a bad review by reading our reply to it.
Anything under 3 stars, we call or WhatsApp you first, before a word goes live. You decide how we handle it. No software can do that.
Software gives you a draft. We give you a done job.
There are cheap tools that draft review replies, and some are decent. But you still have to log in, read the draft and press publish. Most owners stop by week three. We hold manager access, so it just gets done.
Compare plans →- Every review you've ever had, answered: the whole backlog, going back years
- Every new review answered within 24 hours
- Written by a real person in your tone of voice, never a bot posting unread
- Nothing auto-publishes: a person reads every reply before it goes live
- We ring you before replying to anything under 3 stars
- A direct WhatsApp line to a named person, not a ticket system
- Unlimited replies. No caps, no counting, no overage
- Manager access only. We never see your password
- No setup fee, no contract, cancel any time
Published in full. No call required.
Most companies in this business hide the price behind "book a demo". Here it is.
Essentials
For a single location.
- Every review you've ever had, answered
- Every new review answered within 24 hours
- 1 location
- Unlimited review replies
- Monthly summary: what came in, what we said, where your rating moved
Complete
Reviews handled, plus your Google profile kept alive.
- Everything in Essentials
- 8 Google Business Profile posts a month, written, designed and published
- Review-request kit: printable QR cards, invoice inserts, WhatsApp and email scripts
- Monthly analytics: rating trend, response rate, local comparison
- Quarterly review strategy call
Multi-Site
For businesses running more than one place.
- Everything in Complete
- Up to 3 locations (extra locations £49 each)
- Weekly Google posts across every location
- Quarterly reputation audit vs your 3 nearest competitors
- Priority WhatsApp: 2-hour replies in working hours
- White-label reports if you're an agency reselling this
All plans: unlimited replies · full backlog cleared · no setup fee · no contract. Full plan comparison →
Just want the old reviews sorted? £149 one-off Backlog Clear-Out →
Built for owners who are busy doing the actual job.
Trades
Plumbers, electricians, builders and roofers who are on a job when the review lands.
Trades →Restaurants
High review volume, sharp opinions, and diners who choose on rating.
Restaurants →Salons & barbers
Personal service deserves personal replies, not copy-paste.
Salons →Dentists & clinics
Careful, confidential replies that never confirm who's a patient.
Clinics →Founder-led, from East London.
I'm Syed. We Manage Reviews is me and a small UK team, not a platform with a support queue. I set the tone for every account, and when you message the WhatsApp number, it's me reading it.
We don't take on everyone. No gambling or betting, and no alcohol-led venues. If your business isn't one I'd put my own name to, I'll tell you straight and point you elsewhere.
Your first week is free. We'll prove it on your own profile.
We take manager access, and within seven days we answer your 10 most recent reviews live, in your voice, so you see exactly what your customers see.
- Fill in the form. It takes a minute.
- We set up and start writing. First replies within 48 hours.
- On day six we message you. Happy? You start paying on day eight. Not happy? We remove our access and you keep the replies.
50 review replies you can paste in tonight.
Not ready to hand it over? Fair enough. Here's the file we work from, free, so you can do it properly yourself.
- 25 five-star, 15 middling and 10 angry-review replies
- The four-line structure for answering a bad review without making it worse
- A printable QR review-request card
- The WhatsApp message that asks for a review without it being awkward
Reviews win the click. Your website and Google profile win the call.
We Manage Reviews is part of SAL Digital, our East London digital agency. If your website, Google Business Profile or local SEO needs work too, it's the same people and one WhatsApp thread.
See SAL Digital services →Websites
Fast, premium sites built to turn visitors into calls.
Local SEO
Get found in Google Maps and the local pack.
Google profile
Categories, photos, posts and services set up properly.
Automation
Review requests and follow-ups that run themselves.
The things people ask before they say yes.
What is Google review management?
Google review management means someone looks after the reviews on your Google Business Profile for you: replying to every review, handling negative ones carefully, and helping you get more genuine reviews. With We Manage Reviews, a real person writes every reply in your tone of voice, clears your whole backlog, and answers new reviews within 24 hours.
Who is We Manage Reviews for?
Any UK business with a Google Business Profile that's too busy to reply to its own reviews: trades, restaurants and takeaways, salons and barbers, dentists and clinics, garages, gyms and professional services.
How much does Google review management cost?
Essentials is £59 a month for one location. Complete is £129 a month and adds 8 Google posts a month, a review-request kit, analytics and a quarterly call. Multi-Site is £249 a month for up to three locations. Every plan has unlimited replies, clears your full backlog, has no setup fee and can be cancelled any time. See full pricing.
Is it a bot writing the replies?
No. AI helps us draft quickly, but a person reads, rewrites and approves every reply before it's published. That's the difference between us and low-cost software that posts drafts nobody has read.
Do I have to give you my Google password?
Never. You add us as a manager on your Google Business Profile, which takes about two minutes. You can remove us with two clicks whenever you like.
What happens with a bad review?
Anything under 3 stars is never answered without speaking to you first. We call or WhatsApp you, agree how to handle it, and only then post a calm, specific reply. If a review breaks Google's policies, we help you report it.
What if I don't like what you write in my name?
We rewrite it. In the first week we send you replies before they go live so you can steer the tone. After that, anything under 3 stars is still run past you every time, and you can ask us to change any reply whenever you like.
What if I've got 300 old reviews?
We answer all of them. Clearing the backlog is included in every plan at no extra cost. Most backlogs are cleared within the first two weeks.
What actually happens in the free week?
We take manager access and answer your 10 most recent reviews live on your profile within seven days. On day six we message you. Happy? You start paying on day eight. Not happy? We remove our access and you keep the replies. No card needed.
Does replying to reviews help my Google ranking?
Google says reviews are part of how prominent a business looks in local results, and that replying shows you value customer feedback. More reviews and positive ratings can help your local ranking. Replying also makes customers more likely to leave a review: one peer-reviewed study found businesses that started responding received about 12% more reviews.
Can I cancel?
Yes, any time, with no contract and no notice period. We remove our manager access and every reply we've written stays on your profile.
Every day those reviews sit there, someone reads them and calls someone else.
Give us a week. Worst case, you get your ten most recent reviews answered for free and never hear from us again.