We Manage ReviewsGoogle review management for salons, barbers and beauty
Your clients choose you for how you make them feel. A copy-paste "Thanks for your review!" undoes that. We write warm, personal replies in your salon's voice, to every review.
Why salons & barbers fall behind on reviews
You're booked back to back
Hands in someone's hair all day, then admin, then stock. Replying to reviews is always tomorrow's job.
Generic replies feel cold
BrightLocal found half of consumers are put off by templated replies. Your salon is personal, so your replies should be too.
A bad colour review stings
"Asked for ash blonde, got orange." Handled badly, it scares off every new client. Handled well, it shows you'll put it right.
What a handled review looks like
An example of the kind of review that sits unanswered, and the reply we'd write after speaking to you.
"Love the vibe and my stylist was sweet but the balayage came out much warmer than I asked for."
Example written for illustration. Because it's under 3 stars, we'd have rung you before posting it.
Hand it over once. We do the rest.
- Add us as a manager on your Google Business Profile. It takes two minutes, and we never need your password.
- One short call so we learn how you talk to customers.
- We answer your whole backlog, then every new review within 24 hours.
- Anything under 3 stars, we ring or WhatsApp you first.
Who we work with
- Hair salons
- Barbers
- Nail salons
- Beauty and lash studios
- Brow bars
- Spas and massage
- Tanning and wax studios
- Tattoo studios
Same price for every industry
Unlimited replies, full backlog cleared, no setup fee, cancel any time.
Essentials
For a single location.
- Every review you've ever had, answered
- Every new review answered within 24 hours
- 1 location
- Unlimited review replies
- Monthly summary: what came in, what we said, where your rating moved
Complete
Reviews handled, plus your Google profile kept alive.
- Everything in Essentials
- 8 Google Business Profile posts a month, written, designed and published
- Review-request kit: printable QR cards, invoice inserts, WhatsApp and email scripts
- Monthly analytics: rating trend, response rate, local comparison
- Quarterly review strategy call
Multi-Site
For businesses running more than one place.
- Everything in Complete
- Up to 3 locations (extra locations £49 each)
- Weekly Google posts across every location
- Quarterly reputation audit vs your 3 nearest competitors
- Priority WhatsApp: 2-hour replies in working hours
- White-label reports if you're an agency reselling this
See it working on your own profile first.
We answer your 10 most recent reviews live within seven days. Happy? You start paying on day eight. Not happy? We remove our access and you keep the replies.
Salons & barbers: common questions
Why should a salon reply to Google reviews?
New clients read your reviews before booking, and replies show how you treat people. Google also says replying shows you value feedback, and reviews contribute to how prominent your business looks in local search.
Will replies mention my stylists by name?
Only if you want them to. Many salons like thanking the stylist by first name, because it feels personal and helps clients book the right person. We agree this with you at the start.
How do you reply to a bad colour or cut review?
We call you first, agree what you're happy to offer (for example a free tone or correction), then reply warmly without arguing about what was asked for. The aim is to show the next client you'll put things right.
Do you also help us get more reviews?
Yes. The Complete plan (£129/month) includes a review-request kit with QR cards for the desk and ready-made WhatsApp and text messages, all within Google's rules. That means no incentives for reviews.
Other industries
Want to do it yourself first? Free Google review reply templates → · How to respond to Google reviews →