Google review reply templates (free, UK)

Thanks so much, [Name]. Really glad [specific thing they mentioned] went well. That's exactly what we aim for. See you next time.

[Name], thank you! I'll make sure [Staff name] sees this. [He/She/They]'ll be made up. Glad we could [what you did] for you.

[Name], always good to see you again, and thanks for taking the time to write this. We don't take regulars for granted.

Thanks for the five stars, [Name]. Much appreciated. Glad you had a good experience with us.

Thanks, [Name]. Really pleased you were happy with [the main thing]. Fair point on [the niggle]; we've [what you've changed or are looking at]. Hope to see you again.

[Name], that's a fair review and I appreciate the honesty. Glad the [work/meal/service] itself was right, but [the problem] isn't good enough. We've [specific change]. Thanks for telling us. It genuinely helps.

Thanks for the feedback, [Name]. Sorry we didn't quite hit the mark this time. If you're happy to tell me a bit more about what would have made it a five, I'd really like to hear it. Drop us a message on [contact].

[Name], thanks for being patient with us. [Day] was one of our busiest, but the wait still wasn't what we want for anyone. We've [what you've changed] so it doesn't happen again.

[Name], thank you for letting us know, and I'm sorry. [Specific problem] isn't the standard we hold ourselves to. I've [action taken]. I'd like to put this right properly, so please call me directly on [number] or email [email]. [Your name], owner.

Hi [Name], thanks for raising this, and I'm sorry the final bill came as a surprise. We should have [talked you through / called you about] the change before going ahead. I'd like to go through it with you properly. Please get in touch on [number].

[Name], I'm sorry. Nobody should be spoken to like that, and I've taken it up with the team personally. If you're willing, I'd like to hear exactly what happened. My direct line is [number]. [Your name].

Hi [Name], thanks for your review. We take all feedback seriously, but we can't find a record of your [visit/job/booking] under this name. Could you contact us on [number or email] with a few details so we can look into it properly?

Thank you for taking the time to share your feedback. We're sorry to hear you weren't happy. We can't discuss individual circumstances here, but we'd welcome the chance to talk. Please contact our practice manager on [number].

Thanks for your review. We can't find any record of working with you, and some details don't match our business. It's possible this was meant for another company. If we're wrong, please contact us on [number] and we'll look into it straight away.

Hi [Name], I understand the frustration and I'm sorry it felt unfair. We keep [the policy] because [short, honest reason]. We explain it at [booking/quote], but I'll look at making that clearer. Happy to talk it through on [number].