We Manage ReviewsGoogle review management for dentists and private clinics
Patients research clinics hard before booking. But healthcare replies carry a risk other businesses don't have: confidentiality. We write careful, professional replies that never confirm someone is a patient or discuss treatment.
Why dentists & clinics fall behind on reviews
Confidentiality makes replying risky
One careless reply that mentions a treatment, an appointment or a complaint can breach patient confidentiality. So most practices say nothing.
Patients research harder than anyone
Choosing a dentist or aesthetics clinic is a trust decision. Unanswered reviews, especially critical ones, make a practice look like it doesn't care.
Front desk has no time
Reception is answering phones, handling payments and managing the diary. Carefully worded review replies fall to the bottom of the list.
What a handled review looks like
An example of the kind of review that sits unanswered, and the reply we'd write after speaking to you.
"Waited 40 minutes past my appointment time and then felt rushed. Very disappointing."
Example written for illustration. Because it's under 3 stars, we'd have rung you before posting it.
Hand it over once. We do the rest.
- Add us as a manager on your Google Business Profile. It takes two minutes, and we never need your password.
- One short call so we learn how you talk to customers.
- We answer your whole backlog, then every new review within 24 hours.
- Anything under 3 stars, we ring or WhatsApp you first.
Who we work with
- Dental practices
- Orthodontists
- Aesthetics and skin clinics
- Physiotherapy and chiropractic
- Opticians
- Private GPs
- Hearing clinics
- Vets
Same price for every industry
Unlimited replies, full backlog cleared, no setup fee, cancel any time.
Essentials
For a single location.
- Every review you've ever had, answered
- Every new review answered within 24 hours
- 1 location
- Unlimited review replies
- Monthly summary: what came in, what we said, where your rating moved
Complete
Reviews handled, plus your Google profile kept alive.
- Everything in Essentials
- 8 Google Business Profile posts a month, written, designed and published
- Review-request kit: printable QR cards, invoice inserts, WhatsApp and email scripts
- Monthly analytics: rating trend, response rate, local comparison
- Quarterly review strategy call
Multi-Site
For businesses running more than one place.
- Everything in Complete
- Up to 3 locations (extra locations £49 each)
- Weekly Google posts across every location
- Quarterly reputation audit vs your 3 nearest competitors
- Priority WhatsApp: 2-hour replies in working hours
- White-label reports if you're an agency reselling this
See it working on your own profile first.
We answer your 10 most recent reviews live within seven days. Happy? You start paying on day eight. Not happy? We remove our access and you keep the replies.
Dentists & clinics: common questions
Can dentists reply to Google reviews?
Yes, and they should, but without confirming that the reviewer is a patient or discussing any treatment. Replies should be general, polite, and invite the person to contact the practice directly. We write every healthcare reply to that standard.
What should a clinic never say in a review reply?
Never confirm the person is a patient, never mention treatment, dates, clinicians' notes or complaints history, and never argue with clinical claims in public. Take it offline every time.
Who approves replies to negative reviews?
You or your practice manager. We ring or WhatsApp before replying to anything under 3 stars, and in the first week we send every reply for approval so you can set the tone.
Do you work with aesthetics clinics too?
Yes. Aesthetics, skin, physio, opticians and private clinics all use the same confidentiality-safe approach.
Other industries
Want to do it yourself first? Free Google review reply templates → · How to respond to Google reviews →