We Manage ReviewsGoogle review management for restaurants, cafés and takeaways
Hospitality gets more reviews than almost any other business, and diners decide on your rating in seconds. We answer every one, from the rave to the rant, in your voice.
Why restaurants fall behind on reviews
Volume you can't keep up with
Twenty reviews a week is normal for a busy spot. Nobody on a service rota has time to reply to them properly.
Harsh reviews, written in the moment
"Cold food, rude staff" at 11pm on a Saturday. Reply angry and it goes viral. Don't reply and it sits there.
Diners choose on the map
People searching "restaurants near me" compare ratings and recent reviews side by side, then pick. Recent, answered reviews win that moment.
What a handled review looks like
An example of the kind of review that sits unanswered, and the reply we'd write after speaking to you.
"Food was lovely but we waited 50 minutes for mains and nobody came to explain. Won't rush back."
Example written for illustration. Because it's under 3 stars, we'd have rung you before posting it.
Hand it over once. We do the rest.
- Add us as a manager on your Google Business Profile. It takes two minutes, and we never need your password.
- One short call so we learn how you talk to customers.
- We answer your whole backlog, then every new review within 24 hours.
- Anything under 3 stars, we ring or WhatsApp you first.
Who we work with
- Restaurants
- Cafés and coffee shops
- Takeaways and delivery kitchens
- Bakeries
- Dessert parlours
- Street food and market traders
- Caterers
- Hotels and B&Bs
Same price for every industry
Unlimited replies, full backlog cleared, no setup fee, cancel any time.
Essentials
For a single location.
- Every review you've ever had, answered
- Every new review answered within 24 hours
- 1 location
- Unlimited review replies
- Monthly summary: what came in, what we said, where your rating moved
Complete
Reviews handled, plus your Google profile kept alive.
- Everything in Essentials
- 8 Google Business Profile posts a month, written, designed and published
- Review-request kit: printable QR cards, invoice inserts, WhatsApp and email scripts
- Monthly analytics: rating trend, response rate, local comparison
- Quarterly review strategy call
Multi-Site
For businesses running more than one place.
- Everything in Complete
- Up to 3 locations (extra locations £49 each)
- Weekly Google posts across every location
- Quarterly reputation audit vs your 3 nearest competitors
- Priority WhatsApp: 2-hour replies in working hours
- White-label reports if you're an agency reselling this
See it working on your own profile first.
We answer your 10 most recent reviews live within seven days. Happy? You start paying on day eight. Not happy? We remove our access and you keep the replies.
Restaurants: common questions
Should restaurants reply to every Google review?
Yes. BrightLocal's 2026 survey found 80% of consumers are more likely to use a business that responds to all its reviews. For restaurants, replies to critical reviews matter most, because they show future diners how you handle problems.
How do you handle a review that's unfair or fake?
We ring you first, agree the facts, and reply calmly without calling anyone a liar. If a review breaks Google's policies (for example it's clearly not a real customer), we help you report it through the Business Profile.
Can you reply to reviews that mention delivery apps?
Yes. We reply on your Google profile. If the problem sat with a delivery platform, we acknowledge it without blaming the driver publicly and tell the customer how to reach you directly.
We get 100+ reviews a month. Does it cost more?
No. Every plan includes unlimited replies. Essentials covers one site at £59 a month, and Multi-Site covers up to three for £249.
Other industries
Want to do it yourself first? Free Google review reply templates → · How to respond to Google reviews →